Return Policy

While we hope you are always satisfied with your purchase, we realise you may need to exchange a product. In that event, please review the information below.

Exchanges must be made within 7 days of your receipt date for a refund. Exchanges must be returned in their original condition, unopened. We cannot refund original shipping costs with the return.

We can only accept returns from purchases at www.durableonline.com.sg

Please bring your receipt and returns to the following Duralink (S) Pte Ltd branch for an exchange:

Duralink (S) Pte Ltd

102F Pasir Panjang Road,

#04-11 Citilink Warehouse Complex,

Singapore 118530

Tel: +65 6376 0881 / +65 6376 0882

If you have received damaged merchandise, please contact us at sales@durableonline.com.sg or call : +65 6376 0881 and we will respond with the appropriate return instructions.

If you have any questions, please contact us by email at sales@durableonline.com.sg or by phone at +65 6376 0881.